Last updated: 24 June 2021
At Olsens Farewells, we’re committed to ensuring the safety of our team, client families and the community.
As COVID-19 restrictions continue to evolve, our focus remains to keep our community and employees safe. As part of these measures, all funeral services will adhere to the NSW Government Department of Health regulations including restrictions on attendance, social distancing guidelines and all attendees must provide their contact details and always wear a face mask when visiting any of our locations.
Our team are working on the front line and we’re taking the following steps to not only ensure their safety but also the safety of the range of people we interact with each and every day.
Attendance at venues for indoor services – including our chapels and other places of worship will be limited and guests must always remain seated.
We must adhere to the social distancing requirements and must comply with the ‘one person per four square metre rule’ at all times.
Examples of layouts are:
Given what’s happening in our world, we’ve had to make changes to how we plan, arrange and conduct funerals.
We are limiting social contact between the Olsens Farewells team and our client families. Our funeral consultants will organise funeral documentation and arrangement instructions at arm’s length, via email or phone, rather than the usual face-to-face meeting.
Alternate arrangements that will give mourners (other than immediate family members) an opportunity to grieve are available. We can organise to live stream the funeral service online or arrange for a video recording. Alternatively, after the crisis period has passed, we can organise a memorial service.
To better manage attendees, we’ll be asking our families to invite attendees personally and suggesting only the publication of death and/or memorial notice.
We understand that social distancing measures are difficult during times of grief, where a hug, kiss on the cheek or touch on the shoulder is the most natural way to show care and support.
However, we ask that personal contact be kept to a minimum during services to minimise the risk of exposure for everyone in attendance.
Anyone who has returned from overseas in the last 14 days will not be permitted to attend a funeral service. Equally, those who have encounter a diagnosed person cannot attend.
During this period, we need to change our service regarding the compilation of tribute slideshows.
If you are able to email photos to us, we can certainly compile the slideshow. However, we will no longer be handling hard copy photos.
Of course, you can also compile the slideshow yourself and then provide it to us to play on the day.
While conscious of the wellbeing of our client families and team, we will continue to conduct viewings upon request. We will dress your loved one free of charge. All clothes must be washed and handed over to use in a closed bag.
The team at Olsens Farewells will always take the time to understand what you need. Our client families are our priority. We do, however, need to approach each arrangement on a case-by-case basis, as we seek to meet your needs and comply with government guidelines.
Guidelines are frequently changing, so we all need to be flexible.
Aged care facilities, local clergy and celebrants are all an integral part of the care and support we provide to our local families. This is a tough time for all of us and the Olsens Farewells team will be reaching out to all of you.
We are acutely aware of our role as funeral directors and we thank you for your support and understanding. Olsens Funerals has been caring for our local community for 75 years and we’re committed to continuing to do so.
If you have any questions, please contact our team on (02) 9545 3477.