“The Olsens Farewells Charter promises the families we serve, our staff and the funeral industry we are part of to continuously evolve. We will meet the ever-changing needs of our clients with respect, consistency, and transparency.
The role of a funeral director is one of the oldest professions in the community, and we respect the utmost trust and responsibility that comes with that.
It is for this reason that Olsens Farewells is committed to never resting on our laurels – just because something has been done a certain way historically, is no reason why it cannot be improved to ensure the very best in service and outcomes for our clients and their family and friends.
This ethos is at the core of our business. Olsens Farewells always has and will continue to look to raise the bar in the Australian funeral industry with continuous improvement, education, and creativity. We encourage other providers to answer the call and match our commitment to do better. This Charter is our promise to go above and beyond, both now and in the future.
It outlines who we are, what we do and what we stand for as a funeral services provider and works in tandem with the best practice codes outlined by The Australian Funeral Directors Association and Selected Independent Funeral Homes Association and other relevant government regulations.”
Managing Director, Olsens Farewells
At Olsens, we pride ourselves on providing the best possible support to our community, staff and the industry. We are committed to serving everyone that is a part of the Olsens experience with support at every step of the process, putting your wants and needs at the forefront of our minds. Our promise demonstrates the core of who we are and what we stand for, setting the highest of standards for the Australian funeral industry. Our goal is to continuously improve the service we provide, going above and beyond to serve you.
At Olsens Farewells, we pride ourselves on creating new and unique ways to honour the life of your loved one by taking the time to work with you and, together, creating a farewell that authentically tells their story. Talk to our experienced team to see how we can assist and support you along any step of the funeral process.